​Payment/Orders​

• We accept all major credit and debit cards.​

Shipping

• Please allow 2 weeks for delivery.

• We are not liable for carrier delays. To ensure timely delivery, please plan accordingly.

• A tracking number will be emailed upon request once your order is shipped.

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Measurements

• Every piece at Elana is individually made. There is an allowance/tolerance in measurements by up to or less then 1 inch. ​

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Returns​

We offer a 7-day return window from the date your order is delivered.

Return Eligibility:

• Items must be returned within 7 days of delivery.

• Dresses must be unworn, unaltered, unwashed, and in original condition, with tags attached and original packaging.

• Items showing signs of wear, damage, or alterations will not be accepted.

• ​To process a return go to our return page at https://www.shopelanaoutlet.com/return

 

Exchanges 

• ​We currently do not offer exchanges from the Elana Outlet  

 

Private Labeling 

• Since 1987, we have taken great pride in designing, manufacturing and building our brand. We do not authorize any retailer to rebrand our designs or present them as their own. This policy strictly prohibits private labeling or rebranding of Elana designs to protect brand integrity and quality. It applies to all distributors, retailers, resellers, and partners.

• It is strictly prohibited to remove our brand label and replace it with another, thereby rebranding our designs.

• Unauthorized rebranding misrepresents our original creative work and constitutes intellectual property theft.

• Violators of this policy are committing intellectual property theft and brand misrepresentation.

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